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SERVICE QUALITY TARGETS
Our Service Quality Targets
We aim to achieve:
• 100% in our Service Quality Commitment to
o �?Provide qualified lecturers that are existing practitioners or have practical experience in the Media, Animation, Gaming and Entertainment industry.
• 100% in our Service Quality Commitment to
o A low 9:1 Student-to-Lecturer ratio to facilitate learning and ensure that high level of individual attention is given to every student.
• 90% in our Service Quality Commitment to
o Keep abreast of technology developments and emerging trends and utilise such knowledge and findings in our Academic programmes.
• 100% in our Service Quality Commitment to
o Provide complimentary Lecture Notes handouts, Supplementary Reading Materials and Library access for all our classes.
• 90% in our Service Quality Commitment to
o Utilise the latest resources, commercial level hardware /software, and techniques in our curriculum delivery.
• 90% in our Service Quality Commitment to
o Give our students a holistic education experience with field trips, site visits, media exposure and extra-curricular activities to stimulate learning.
• 95% in our Service Quality Commitment to
o Respect and recognize every individual point-of-view, creativity and pace of learning.
• 90% in our Service Quality Commitment to
o Ensure that all graduating students are equipped with the essential skills for further education and to excel in their career.
• 95% in our Service Quality Commitment to
o Nurture all students to succeed, connect with and serve the society.
• 100% in our Service Quality Commitment to
o Strive for excellence in all that we do and impart quality education with global perspective.
• 90% in our Service Quality Commitment to
o Ensure that refund process is followed as per the MAGES policy.
• 90% in our Service Quality Commitment to
o Ensure that transfer and withdrawal process is followed as per the MAGES policy. The timeframe for assessing and replying to any request for transfer/withdrawal will not be more than 4 weeks.
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